Servicenow class

Servicenow class Details

  • Faculty Not Specified
  • 1hour Mins/Day
  • 35 Days
  • 8:00 AM-9:00 AM
  • 13-Oct-2018
  • Classroom Training

Servicenow class Course Details

Introduction to ITIL


  • Introduction to ITSM
  • Incident Management
  • Problem Management and change management
  • Service Request Management
  • Configuration Management Database
  • SLA’s and OLA’s


Introduction to SERVICENOW


  • Tool Introduction
  • Current Competitors
  • Releases
  • User Licenses
  • Using Wiki and Community


Basic Administration


  • Customizing Home Pages
  • Form Layouts and list layouts
  • Adding Users to Groups
  • Granting Roles to Users
  • Introducing Applications and Modules
  • Creation of tables and Modules
  • Creating tickets and raising Requests
  • Creating SLA’s
  • Performance Metrics





Advanced Administration


  • UI Policies, Notifications
  • Surveys
  • Domain Seperation
  • Plugins
  • Dictionary Entries and Overrides
  • Data Policies
  • ACL
  • Exporting the Data from Service-Now
  • Update sets
  • Import sets




  • Business Rules
  • Client Scripts
  • UI Actions
  • Script Includes
  • Scheduling Jobs
  • Event management
  • Events
  • Alerts
  • Mid server






  • Bar Charts
  • Pie Charts
  • List Reports
  • Pivot Tables
  • Scheduling Reports
  • Making Gauges


Cloning and Upgrades


  • Need For cloning and ways to implement
  • Upgrading the instance for new Release


Import Sets


  • Loading Data of different Formats
  • Using Data Sources
  • Using Transform Maps and Transform scripts


Service Catalog


  • Creating Catalog Items using Variables and Variable
  • Creating Record Producers
  • Design the flow using Workflow
  • Creating Execution Plans
  • Writing Catalog Client Scripts and Catalog UI Policies
  • Basic knowledge of Service portal




  • Creating Workflows on different tables
  • Approvals using workflows
  • Using Different Activities in workflows



SOAP, REST, LDAP Integration

Service now to third party tool  Integrations


Additional Work:

  • SeriviceNow Administrator Certification
  • Project work for 2weeks


Attendees will learn how to:

  • Perform core configuration tasks
  • Work with user interface (UI) policies, data policies, UI actions, business rules and client scripts
  • Add users, groups and roles
  • Work with two key process applications: Knowledge Base and ServiceNow Service Catalog
  • Create workflow activities and approvals
  • Configure alerts and notifications
  • View upgrade history and status
  • Control system access and data security
  • Create baseline performance metrics
  • Run reports, configure service level agreements
  • (SLAs) and perform instance branding and
  • customization
  • learn Best Practice

Servicenow class Course Content

Course Content not provided...

About Dheeksha Technologies

Dheeksha Technologies in Ameerpet, Hyderabad

Dheeksha Technologies in Hyderabad. Computer Training Institutes with Address, Contact Number, Photos, Maps. View Dheeksha Technologies, Hyderabad on Justdial.

Location and Overview:

Established in the year 2013, Dheek.....

Institute Address
Dheeksha Technologies

#Flat No.101, Padmaja Apartments,S.R.Nagar ,Hyderabad. Beside Axis Bank99,

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