ServiceNow Training
By
LEARN IT HUB

1. ServiceNow Overview
2. ITIL Process

1. Incident Management
2. Change Management
3. Problem Management
4. Service Management
5. Knowledge Management
6. Configuration Management

3. Versions

1. Patches and Hotfixes
2. General Availability Vs Control Availability

4. UI Elements

1. UI Versions
2. Navigation
3. Customization
4. Application & Modules
5. List Control and Calculations.

5. CreateNow Instance/Application  Procurement
6. Ongoing Maintenance

1. Update set Migration(3 Methods)
2. Clone Request (Partial and Full clone)
3. Upgrade activities (Checklist)
4. Performance and troubleshooting
5. Basic Configurations
6. Plugins
7. Quota Rules
8. System Logs

j)     UI Search

        7.      Reports

1. Report Source
2. Table Reports
3. Database views
4. Metrics
5. Gauges

        8.     Notifications

1. Event Based Notifications
2. DB operation Based notifications

        9.    SLA’s , OLA’s and Underpinning Contracts

1. Response
2. Resolution

       10.   User Administration

1. User, Role and Group Maintenance
2. User Delegation
3. User Preferences
4. Departments
5. Companies

       11.   System Properties & Branding Options

Learn IT Hub, Balaji Towers, 2nd Floor, Prime Hospital Lane, Ameerpet, Hyderabad – 38.

                                               Ph: +91 8121337744 / 040 66688811

  12.   Data Management

1. Data Update templates
2. Data insert templates

    13.   Tables Architecture

1. Schema Maps
2. Dictionary Concepts
3. Indexing
4. Number Maintenances
5. Auditing

      14.    Homepages,Gauges,Widgets,Filters

      15.    Visual Task boards & Connect

      16.    Scripting & Workflow Overview

Implementation Specialist

1. Glide Concepts

1. Glide System
2. Glide Element
3. Glide Aggregate
4. Glide Secure
5. Glide Datetime
6. Glide Form
7. Glide List

2. Scripting

1. Client Side Scripting

1. UI Policies
2. Client Scripts

2. Server Side Scripting

1. Business Rules
2. Script Include
3. Script Actions
4. Transform Scripts
5. UI Actions and UI Scripts
6. Mail Scripts
7. Script Actions
8. Transform Scripts
1. UI Actions and UI Scripts
10. Mail Scripts

3. Workflows

1. Workflow Activities
2. Sub-workflows
3. SLA Workflows
4. Workflow events and Scratchpad

4. Access Controls (CRWD)

1. Global ACL’s
2. Table Level
3. Field Level

5. Integration

1. LDAP
2. Inbound Email Action
3. SOAP Webservices
4. REST API

6. Data sources

1. Import sets and
2. transformations

7. Scheduling Jobs
8. Jelly Scripting
9. Content Management Overview
10. Processors
11. Language Localisation
12. Best Practices

Application Developer

1. Building Applications

1. From Scratch
2. Custom Application
3. From a template
4. Basic Service Management
5. Intermediate Service Management
6. Advanced Service Management

2. Managing Applications

1. Migrating, downloading, installing/uninstalling, and publishing
2. Publish Applications to an Update Set
3. Publish Applications to the ServiceNow Store
4. Publish Applications to the ServiceNow Application Repository

3. Application Security

1. Application Scope
2. Access Setting
3. Context Awareness
4. Configurations
5. Entitlements

4. Scoped Application Scripting

1. Application Namespace
2. Script Includes

• Public
• Private

5. Applications Files
6. Application Versioning
7. Application Resource Throttling
8. Move Application Files Between Global Applications
9. Fix Scripts
10. ServiceNow Store and Technology Partner Portal